Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Each assistance request you submit to us will be attended to within maximum one hour. In case your ticket or e–mail needs further assistance from a system administrator, we’ll without delay forward it and leave a comment to notify you that your issue is being worked on. If you make use of the Managed Services package, any of the server management tasks included there will be performed at a time that suits you.
A Premium–Quality Customer Care Service
Our client support team will be online for you 24x7 if you require help while working with the Web Hosting Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated server. And if you require assistance handling the routine admin tasks on your dedicated server, you can examine the Managed Services package, which includes data backup space, OS updates every week, installation and troubleshooting services, server monitoring and rebooting services, etc.
An Intuitive Help Section
Every dedicated web hosting plan includes our cost–free Web Hosting Control Panel, which offers an integrated knowledgebase and a set of step–by–step video tutorials. Whenever you require assistance with the Web Hosting Control Panel, just click the Help or Videos buttons in the top right corner.