24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, that's why our cloud hosting services feature 24/7 tech support along with several options for contact. In case you do not have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, so as to find out about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up buying a service that you can't use. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional analysis. In contrast to the vast majority of suppliers out there today, we reply to all tickets within the hour, so you will not have to wait for an entire day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get prompt assistance, particularly when your website is not running properly for whatever reason. All our semi-dedicated hosting plans include 24/7 customer and technical support, consequently if something comes up, you'll be able to use a number of ways to let us know - telephone line with a couple of local numbers around the globe, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and common issues, which means that if you do not have an account yet, for example, you will be able to get more details about our solutions, or we can help you with uncomplicated technical matters. The other two methods are for solely technical troubles or everything that's more time-consuming because it's easier to track the conversation between you and our support crew. The warranted max answer time for them is merely one hour, the actual one - 15-20 min, therefore you will not have to wait for an entire day in order to receive support as you may have to do when using the services of various other service providers.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we supply include 24/7 support through various methods of communication and with a 1-hour max answer time guarantee. If you want to learn more about the packages or you have any kind of billing or general questions, you are able to call one of the local numbers that we have around the world or you can use our live chat support and speak to a live agent. For strictly tech issues which need assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, as these channels are more appropriate to track a certain matter. The response time for them rarely exceeds 30 mins, so you can forget all about having to wait for a full day to get help. The support service is available for all server-related matters, and the pre-installed software. If you'd like to receive help with third-party apps, you may consider ordering the Managed Services upgrade that we offer with all the packages.