Despite the fact that this isn't the most importantfactor for you to recognize a dependable cloud hosting company from a bad one or a reseller from a real supplier, the option to call and talk with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to get in touch with someone if you're looking for assistance. The telephone support for web hosting services may vary from general to professional, therefore the problems that can be resolved with a phone call vary based on the specific company. In most cases, these issues are simpler and feature billing or first level technical issues because more difficult tasks usually require a support ticket where both you and the administrators can track the proceedings with a specific issue. However, the option to phone call your supplier can save you a lot of time and efforts for the numerous small issues which may eventually show up when you manage your hosting account.

Phone Support in Cloud Hosting

Our cloud hosting plans offer telephone support 14 hrs a day even on public holidays, so if you don't have an account yet, you are able to give us a call and find out more about our solutions or whether we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you can contact the number that is nearer to you. If you are an existing customer, we can help you timely with all the general and billing issues as well as with multiple tech matters so as to save you time and efforts - we are aware of the fact that in some cases it is easier to speak with a live person and get things done immediately. Certainly, some matters cannot be managed on the phone, so if this is the case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we supply include live phone support for 14 hours a day. If you hesitate which plan will be appropriate for your web sites, you want to find out more about a package's specs or you need any other type of information about our solutions, you have the option to call any of the local telephone numbers that we have in the United States, the UK and Australia and our customer support agents will help you. If you already own an account, you can contact us about general and sales matters, although we are usually able to assist with a lot of technical issues as well. For entirely technical troubles you need to employ our integrated ticketing system where the communication between you and our technical support team will be in one place, which is the better option when the problem requires longer time to be resolved or it needs to be escalated to our sysadmins.