Phone Support in Cloud Hosting
Our cloud hosting plans offer telephone support 14 hrs a day even on public holidays, so if you don't have an account yet, you are able to give us a call and find out more about our solutions or whether we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so that you can contact the number that is nearer to you. If you are an existing customer, we can help you timely with all the general and billing issues as well as with multiple tech matters so as to save you time and efforts - we are aware of the fact that in some cases it is easier to speak with a live person and get things done immediately. Certainly, some matters cannot be managed on the phone, so if this is the case you will have to employ our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we supply include live phone support for 14 hours a day. If you hesitate which plan will be appropriate for your web sites, you want to find out more about a package's specs or you need any other type of information about our solutions, you have the option to call any of the local telephone numbers that we have in the United States, the UK and Australia and our customer support agents will help you. If you already own an account, you can contact us about general and sales matters, although we are usually able to assist with a lot of technical issues as well. For entirely technical troubles you need to employ our integrated ticketing system where the communication between you and our technical support team will be in one place, which is the better option when the problem requires longer time to be resolved or it needs to be escalated to our sysadmins.