If you’re a site owner, a problem might always crop up and it does not automatically have to be connected with the web hosting service. For instance, something can go wrong when you bring a web application up to date or some crucial content can be edited or deleted by accident. Irrespective of what the essence of the problem may be, you’ll have to touch base with the respective tech support staff and request them to retrieve a backup or to assist you in fixing the problem that you’re experiencing. How timely they will do that will determine how much time your websites will be unavailable. For given sites such as social networks or e-commerce portals, a lengthened inaccessibility often means losing customers and money. Therefore, it is of critical importance that you use the services of a hosting company that provides not only a very good help desk service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting for hours on end, or even a whole day, to obtain a reply to a customer support ticket or an email. Regardless of when you touch base with us, we will respond to you within less than one hour with any technical or pre-sales questions you might have. In fact, our real response time rarely surpasses twenty-thirty minutes. As we’re on duty around the clock, you’ll always obtain support in a timely manner and we are aware of precisely how critical this is in the digital world. Soon after you contact us, we’ll reply to your questions. In case you experience any technical problem, we will take care of it on your behalf, or we will supply you with all the required information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our astonishingly fast support service. You’ll get an answer to any trouble ticket posted via the hosting Control Panel or e-mail sent to our client and technical support team in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. It often takes much less time to investigate and resolve a problem. We’ll provide you with more info if the solution involves something that needs to be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be absolutely the same and since our support team will be at your disposal day and night, you will receive swift help for any billing, technical or general issue regardless of what time of day or night it is.