When your website hosting company provides live chat support, you can speak with a representative live and learn helpful information or get a problem resolved in a very timely manner. The advantage of using chat compared to calling to consult with a live person is that you'll need just a computer with access to the world wide web, therefore you will not pay any fees in the event that you are in another country or state. In addition, it is quicker to copy and paste info for example domain names, usernames or error messages in other words details which are sometimes difficult to give to the other side on the telephone. The live chat is also a quicker approach to contact your hosting provider's support crew compared to using a ticketing system. Last, but not least, in case some situation requires some more time to be taken care of, you can do something else while you wait for support on the live chat, so you will not lose time - something that is not possible in case you are on the phone.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a lot of situations can be resolved if you talk with a live person, we supply a live chat service for all our potential and active clients. Our chat is accessible every single day and our support representatives can assist you with a variety of questions and problems. In case you aren't our customer yet, you'll be able to learn more about our cloud hosting packages and the website hosting environment in general in order to make sure that your web sites will run properly on our servers. In case you already have an account and you have some questions or you experience any kind of problems with some of our solutions, you can join us on our live chat and we will provide the required information or help you troubleshoot the issue. You'll have to open a support ticket for certain troubles which require longer time or the help of a system administrator, still for the majority of basic problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, so that whenever you have any questions concerning our semi-dedicated hosting plans, you will be able to contact our customer care team whenever you need no matter if you have already acquired your account or not. In general, the chat service is intended for billing, pre-sales and common questions and difficulties, but we will assist you with quite a lot of tech questions too. We can help you select the ideal plan for your sites in case you don't have an account yet, we can respond to all of the billing questions or issues you may have or we can assist you with installing your new email address on your computer or smartphone - all the aforementioned will be done quickly because our live chat service is available all day long, every day. No matter when you need help, you are able to talk to an agent and save time and effort.