Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your website files or changing various settings. The ticketing system is being closely monitored 24/7/365 by our customer service team members and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to receive support. In stark contrast to some other hosting companies, we do not charge more for using the ticketing system, so you can contact us as often as you wish and ask for info in regard to any billing or technical issue. On top of that, you can read a collection of help articles, which will help you deal with the most commonly encountered challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is built into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting plans, which implies that you will not require a different support platform to touch base with our client care staff – you can do this on the spot in case you run into an obstacle. Opening a new ticket takes a few clicks of the mouse and finding an older one is equally simple. Using our intelligent search option, you can swiftly track down any ticket that you have already posted. You can submit a ticket at any given moment since our support team representatives are available to you around the clock and answer in less than an hour, although it rarely takes that much to get support. With the Hepsia Control Panel, you’ll have everything in one single location and you can just forget about going through 2 or more platforms to solve a simple problem.