A lot of users who start using their first web hosting account, or switch companies, usually have inquiries concerning how given things are performed or run into predicaments when setting up different things such as e-mails, site settings, etc. For this reason, a lot of web hosts have compiled documentation with standard questions and problems so as to help their customers obtain info quickly and seamlessly. Consequently, the customer care team members can focus on actual problems that given clients may be experiencing, because the solution for the smaller things will already be available online and clients will be able to easily resolve them without having to contact the help desk staff. Having elaborate documentation is critical, particularly for new customers with no past experience, since the hosting service entails a vast amount of functions and many people can get perplexed about what to do. A good information repository can both help you complete the tasks that you want and acquaint yourself with how the hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting packages include a comprehensive knowledge base where you can find info about all the challenges that you may experience and their resolutions. You can get to know how to set up and administer a mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your email client are correct, but you’re unable to send email messages, for instance. We have done our very best to be as thorough as possible and to encompass all possible options in order to help you save time and energy and to supply you with different solutions for each issue. The knowledge base features educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific functions and features in every section of the Control Panel, whereas if you prefer to browse through the complete list of articles, you can go to the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers come with a rich online article archive where you can find any information that you might require about our hosting services or about the Hepsia Control Panel that we are using. We have prepared it on the basis of the feedback that we have acquired from our clients throughout the years and, as a result, our articles tackle specific issues that you may run into and include the very best way to recover them, for example receiving a 500 Internal Server Error message or being unable to send email messages from your desktop PC even though you have the right outgoing mail server settings. The articles are available in each single Control Panel section and you can examine them at any time. They can help you broaden your knowledge not only about our services, but also about the hosting realm in general, as they contain step-by-step guides and general information such as what cron jobs or file permissions are.